MSP Barracks, Hagerstown, MD

Fee: 175.00

Approval Code: P42678

As one of the most consequential days in American history, the Battle of Antietam offers significant opportunities to learn for leaders, even 160 years later. The training intent of the Staff Ride to Antietam is to lay out foundational leadership principles, using the battlefield as a vehicle, and to spur 21st-century law enforcement-based leadership discussions. Leadership principles inherently transcend time, occupation, have no historical bounds, are universal in nature, and one of the best-preserved battlefields in America is the perfect backdrop to discuss those principles. Consisting of lecture, discussion, battlefield tour, and group exercises, this intensive two-day course will immerse the participating First Line Supervisor to Executive Administrator into the following themes: *Establishing clarity of intent and expectations in highly fluid environments *Gaining enrollment and commitment versus consent and compliance *Mission First, Self-Interest Last, Performance Mindset

Various; see course posting

Fee: 25.00

Approval Code: P45232

This course, for managers and supervisors or aspiring supervisors, is designed to teach the basics of servant leadership and differences between the traditional power model of leading and a servant led model, relating to equity and sustainability in decision-making. Topics to be covered include purpose behind servant leadership, the business case for servant leadership, and how servant leadership can lead to higher engagement, more trust, and stronger relationships with stakeholders, leading to high velocity decision making.

PSETC Sykesville

Fee: 25.00

Approval Code: P45225

This course is designed to enable public safety practitioners to learn to deal directly with customers. The course will examine a methodology for handling customer objections and the skills required to provide solutions to service issues and problems with upset individuals. Topics to be covered include types of difficult customers, assessing customer discontent, strategies for dealing with upset customers, and balancing organization and customer interests.

Various; see course posting for details

Fee: 150.00

Approval Code: P42137

This First Line Administrator Training Program is required by the Police and Correctional Training Commissions for all police and correctional personnel assigned or promoted into their department’s first line administrator rank. It meets all Mandated training objectives for First Line Administrators. The program facilitates the understanding of effective management and leadership. Instructors guide students through scenario-based learning and problem identification and resolution that is geared to supporting the student’s success in their role as a First Line Administrator. The testing method for this program will be a daily quiz on topics taught each day. Students must score 75% or higher average among all the quizzes and maintain at least a 90% attendance in order to receive credit for the class.There is a strict deadline for registration of 1-week prior to the first day of class. PLEASE NOTE: Agencies holding a seat with a yet to-be-determined student will need to enter the information ONE MONTH prior to the course start date. If student information is not entered by this time, the hold will be automatically removed from the roster. The Date of Promotion to Current Rank is required to enroll in this course! If the class is full and you want to be placed on a waiting list please contact Katie.Johnson@maryland.gov.