PSETC Sykesville

Fee: 25.00

Approval Code: P28633

This course is designed to enable public safety practitioners to learn to deal directly with customers. The course will examine a methodology for handling customer objections and the skills required to provide solutions to service issues and problems with upset individuals. Topics to be covered include types of difficult customers, assessing customer discontent, strategies for dealing with upset customers and balancing organization and customer interests.

PSETC Sykesville

Fee: 25.00

Approval Code: P28646

This course is designed to assist managers and supervisors to develop the knowledge and skills needed to build cooperation and collaboration in the workplace. Topics include: types of teams, stages of team development, team leader/team member roles and responsibilities, characteristics of effective teams and building consensus.

PSETC Sykesville

Fee: 25.00

Approval Code: P30329

This course is designed to enable the student to learn how to assist subordinates in improving performance and achieving one’s potential. Participants will examine a variety of motivational models that will assist employees during the coaching process and in managing performance factors. Topics include identifying needs; successful coaching behavior; motivational models; coaching techniques; instruction cycle; and planning, coaching and training sessions.

PSETC Sykesville

Fee: 25.00

Approval Code: P28647

This course is designed to enable public safety practitioners to understand, discuss and assess personal and professional ethics and to identify areas they may want to change. Topics to be covered include ethical behavior, relationships between public safety practitioners and communities, ethical decision making behaviors, and the impact of those behaviors.

PSETC-Sykesville, MD

Fee: 110.00

Approval Code: P28502

There is a strict registration cut-off deadline of one week prior to the course start date. Registration is limited to 4 people per agency. The Foundations of Leadership Program lays a foundation for future leadership development. Using a transformational leadership framework, the program focuses on the importance of self-awareness, self-management, accountability and trust, and facilitates a deeper understanding of the basic processes of working effectively with and leading others. This course has been updated for 2018. Topics include: Overview of Leadership Principles and Practices; Power, Influence and Human Motivation; Fostering a Culture of Trust and Accountability; Self-awareness and Self-Management; Interpersonal Communication Skills for Leaders; Building and Leading Effective Teams; A Leaders Perspective on Workplace Conflict; Leading Change and Transition; and Planning, Purpose and Commitment: Making a Real Difference. The Foundations of Leadership (FOL) program reflects the recognition that leadership is not dependent on job title or rank; that persons at any level can and should develop and practice leadership skills. Participation in class requires completion of a brief assignment prior to the start of class. (Students will receive information and instructions via e-mail at least one week prior to the first day of class). Completion of a brief written assignment on the last day of class is also required for successful completion of the program. (This program is conducted by multiple instructors)

PSETC Sykesville

Fee: 25.00

Approval Code: P40799

This course is designed to explore the interdependent relationship between the body, mind and spirit and its impact on well-being and healing. Topics to be covered include allopathic, holistic, and integrative perspectives of health; Shamanic and Native American healing practices; holistic lifestyle practices, relationship of stress to illness and disease; health benefits of relaxation; mind-body therapies; traditional Chinese medicine; Ayurvedic medicine; energy therapies; homeopathy, hands on therapies; movement therapies; biological therapies; risks and benefits of over-the-counter and prescription medicine, environmental toxins; and naturopathy.

7320 Slacks Road

Fee: 200.00

Approval Code: P27498

The 1 week program is for law enforcement and correctional officers. It is designed to instruct the officer in the basic rifle. It meets all minimum standards established by MPCTC. Students are required to bring : a M16/AR15 Rifle equipped with iron sights and a military style web sling with a metal keeper for length adjustment, 700 rounds of .223 Remington rifle and 100 rounds of handgun duty ammunition, duty belt with holster and service pistol. Students are required to bring note taking material. A manual will be provided during the program with an electronic copy given at the conclusion of the program. Due to limited seating, Agencies are only allowed to regisiter ONE (1) student in the program.

PSETC Sykesville

Fee: 75.00

Approval Code: P29730

Attention: The guidelines for enrolling in an MD Police & Correctional Training Commission (MPCTC) Instructor course have changed as of 2019. Please review all information carefully before requesting enrollment. Applicants not adhering to the new requirements will be denied the seat until prerequisites are met.
The Instructor and Lesson Plan Development Training Program is designed for the individual who will be teaching in an academy and/or creating lesson plans for their agency. This course will give the student basic skills to teach general topics and create learning objectives and lesson plans. Also included in the training will be instruction on the use of basic PowerPoint software and communication and presentation skills. Completion of this course satisfies either the Police Training & Standards Commission or the Correctional Training Commission Instructor Certification training requirements.

Mandatory Prerequisites: - For each enrollee, the agency head or training coordinator must submit an email to Katie.Johnson@maryland.gov stating the student name, course date enrolled and a 2-3 sentence description of why the student requires the training. Justification should include where the student will be teaching (academy or in-service) and how many hours per program.
- Please Note: MPCTC Instructor Certification is only required for those individuals who will be teaching more than 3 hours in any one MPCTC approved training program. An individual who provides 3 hours or less of instruction for a Commission-approved training course is exempt from the requirement to have instructor certification required under COMAR. Additional conditions and details on obtaining full Instructor Certification as required by MPCTC can be found here: mdle.net/approval.htm
- Agencies wishing to substitute a student will still need to provide the above justification. Walk-in substitutions will not be admitted without a signed justification from the agency head or training coordinator. Also, agencies holding a seat with a yet to-be-determined student will need to send in the justification at least 2 months prior to the course start date. If a student name and justification are not received by this time, the hold will be automatically removed from the roster.
- All applicants for the MPCTC Basic Instructor Training Program must receive approval from their home agency in order to register for this training (online registration implies approval). Students wishing to attend the course outside of authorization from their agency will not be permitted.
- Applicants from any non-client agencies will be admitted to the class only if there are vacant seats remaining within 1 week of the first day of training. Interested persons can email a signed registration form with payment method indicated to Katie.Johnson@maryland.gov to be added to the wait list.