PSETC Sykesville

Fee: 25.00

Approval Code: P28633

This course is designed to enable public safety practitioners to learn to deal directly with customers. The course will examine a methodology for handling customer objections and the skills required to provide solutions to service issues and problems with upset individuals. Topics to be covered include types of difficult customers, assessing customer discontent, strategies for dealing with upset customers, and balancing organization and customer interests.

PSETC-Sykesville, MD

Fee: 110.00

Approval Code: P41953

There is a strict registration cut-off deadline of one week prior to the course start date. Registration is limited to 4 people per agency. The Foundations of Leadership Program lays a foundation for future leadership development. Using a transformational leadership framework, the program focuses on the importance of self-awareness, self-management, accountability and trust, and facilitates a deeper understanding of the basic processes of working effectively with and leading others. This course has been updated for 2018. Topics include: Overview of Leadership Principles and Practices; Power, Influence and Human Motivation; Fostering a Culture of Trust and Accountability; Self-awareness and Self-Management; Interpersonal Communication Skills for Leaders; Building and Leading Effective Teams; A Leaders Perspective on Workplace Conflict; Leading Change and Transition; and Planning, Purpose and Commitment: Making a Real Difference. The Foundations of Leadership (FOL) program reflects the recognition that leadership is not dependent on job title or rank; that persons at any level can and should develop and practice leadership skills. Participation in class requires completion of a brief assignment prior to the start of class. (Students will receive information and instructions via e-mail at least one week prior to the first day of class). Completion of a brief written assignment on the last day of class is also required for successful completion of the program. (This program is conducted by multiple instructors)

PSETC Sykesville

Fee: 0.00

Approval Code: Nt Apprvd

The National Alliance of Drug Endangered Children has created four innovative online training courses, and you could be the first to take them! We are looking for a small group of law enforcement, EMS/fire, and child protective services professionals to take these engaging, self-paced courses in a computer lab and provide feedback in an informal focus group immediately following. The courses feature interviews with a wide array of experts from across the U.S., interactive graphics, scenario videos and a virtual tour of a home impacted by drug presence. To Enroll: Client agencies must contact their training coordinators to enroll via training.mdle.net . Non-client agencies without access to the system can email a signed registration form to Katie.Johnson@maryland.gov to be added to the wait list. Client Agencies are Maryland certified agencies under the regulated authority of the Maryland Police and Corrections Training Commissions (MPCTC). This course is open to police, corrections, parole & probation, EMS/Fire and behavioral health personnel. PLEASE NOTE: This course is not approved for in-service credit. --- Course Descriptions Drug Endangered Children (DEC) Overview This course reviews the National DEC mission, vision and history, as well as risks to children and next steps you can take to improve the lives of Drug Endangered Children. This course presents a high-level overview from a national perspective and is designed to raise awareness of DEC efforts and encourage the learner to get started with their own DEC efforts. Prenatal Substance Abuse: Why Should I Care? This course describes how prenatal substance use has the potential to cause a variety of physical and developmental challenges for Drug Endangered Children (DEC) throughout their lives. You will be able to recognize the part you play in identifying children who are at risk, begin the earliest possible intervention even while they’re still in utero, and your ability to change the trajectory of the child’s life. Postnatal Risks: How You Can Make a Difference This course describes how postnatal exposure to an environment where there is substance use and or drug activity affects Drug Endangered Children (DEC) throughout their childhood and entire life. You will be able to recognize when a child is impacted and intervene as early as possible to maximize the child’s potential outcomes. You Can Impact the Outcomes of Drug Endangered Children This course describes the long-term impact and needs of Drug Endangered Children (DEC) throughout their childhood and into their adulthood. You will learn how Adverse Childhood Experiences (ACEs) such as growing up in households where substance use and drug activity are present impacts children long-term including cognitive deficits, emotional risks, high-risk behavior and health problems. The course also addresses the importance of early intervention and building resilience t0 change the trajectory of a child’s life and help to break the multigenerational cycle of substance abuse.

7320 Slacks Road

Fee: 200.00

Approval Code: P40967

The 1 week program is for law enforcement and correctional officers. It is designed to instruct the officer in the basic rifle. It meets all minimum standards established by MPCTC. Please review all information carefully before requesting enrollment. NEW REQUIREMENTS AS OF 2020: - All registrations have a closing date of 1 month (30 days) prior to the course starting date. Any cancellations after the closing date may result in the forfeiture of the registration fee. - This course is limited to 1 student per agency. Training coordinators can contact Katie.Johnson@maryland.gov to add students to the wait list. - Agencies holding a seat with a yet to-be-determined student will need to enter student details at least 2 months prior to the course start date. If a student name is not received by this time, the hold will be automatically removed from the roster. - All applicants for the MPCTC Rifle School Program must receive approval from their home agency in order to register for this training (online registration implies approval). Students wishing to attend the course outside of authorization from their agency will not be permitted. - Applicants from any non-client agencies will be admitted to the class only if there are vacant seats remaining within 1 week of the first day of training. Interested persons can email a signed registration form with payment method indicated to Katie.Johnson@maryland.gov to be added to the wait list. Client Agencies are Maryland certified agencies under the regulated authority of the Maryland Police and Corrections Training Commissions (MPCTC). - Students are required to bring: a M16/AR15 Rifle equipped with iron sights and a military style web sling with a metal keeper for length adjustment, 700 rounds of .223 Remington rifle and 100 rounds of handgun duty ammunition, duty belt with holster and service pistol. Students are required to bring note taking material. A manual will be provided during the program with an electronic copy given at the conclusion of the program.